Work with us

Fewer avoidable calls and emails, starting with the pages that cause most of them

We start from your council's own evidence: the leaderboard results, your search data and the questions residents keep asking. Then we fix the pages that matter most with your team, and leave them able to keep it up.

Book a discovery call Send us a message

Pick the help that fits your team

Understand where residents get stuck, reduce the problems, then keep them down.

Step 1 · Understand

Digital service review

Your top resident journeys tested end to end, compared with similar councils, with a ranked list of improvements for your team.

Step 2 · Reduce

Website improvement sprint

Four weeks of assessment, workshops and coaching while your team makes the fixes, then a re-test to show what moved.

Step 2 · Reduce

AI for customer services workshop

One day on email triage, AI governance and practical examples, without sending resident data outside your control.

Step 3 · Sustain

Training for web teams

Workshops built from the fix guides, for one council or a group: search, page structure, plain English and user needs.

Step 3 · Sustain

Improvement plan masterclass

Six weeks taking your team through all seven steps of the improvement plan on one of your own resident tasks, with coaching between sessions.

See the seven steps

Step 3 · Sustain

Quarterly coaching

A check-in each quarter to review your scores and reports, keep the weekly habit going and pick the next task.

With partners

Done-for-you fixes

For teams that would rather we made the changes, delivered by us or trusted Drupal partners.

Product

LocalGov Mail

Email triage for customer services and shared mailboxes, hosted in your own environment or by us.

About LocalGov Mail

Every service is fixed price, quoted after a short call, so you know the cost before you raise a purchase order.

What happens next

  1. A 30 minute call

    We look at your council's report together and talk about what matters to you.

  2. A short proposal

    What we would do, what you would get and a fixed price.

  3. The work, then the re-test

    Next month's leaderboard run shows what changed, in public.

Talk to David

David Bishop runs Digital Journey Coach and works with UK councils and the LocalGov Drupal community. Book a free 30 minute call, or email david@digitaljourneycoach.com.

Book a discovery call