347 UK council websites checked every month

Which of your council's pages are sending residents to the phone?

Every month we try the tasks residents come for on your website. See your score, then fix the pages that fail. Most fixes take a web team less than a day.

Check your council's score Book a 30 minute call
  • Built on GDS standards
  • Open source first
  • Accessible by default
  • Your data stays yours

See your council's score

Start typing a council name or website address. We open its report on Insight.

Every page residents can't find becomes an email or a call

It costs your council in three places.

Residents give up and phone instead

When the answer is hard to find, people email or phone. Every avoidable contact is a cost.

Your mailbox fills with questions the website should answer

Teams spend hours sorting and chasing missing details before any real work can start.

New tools, same call volumes

More channels and more tools rarely help if the content and journeys behind them stay the same.

How you compare

See what similar councils fixed last month, and where yours stands

Our open council leaderboard checks the tasks residents come to do. That gives your team a fair comparison with similar councils, and a list of what to fix first.

Explore the council leaderboard

347

councils checked this month

Source: UK council leaderboard, October 2026. Scored before the scoring fixes of October 2026. Compare only with months before November 2026.

2%

of councils checked: A PDF ranks above the council's first web page

Source: UK council leaderboard, October 2026. Scored before the scoring fixes of October 2026. Compare only with months before November 2026.

How to fix it

2.3%

of the user needs we checked need attention

Source: UK council leaderboard, October 2026. Scored before the scoring fixes of October 2026. Compare only with months before November 2026.

From your score to a fixed page in 3 steps

Start small, prove the value, then grow. Each step stands on its own.

  1. See your score

    Check your council's free report, or ask for a Digital Service Review: your top journeys tested against similar councils, showing where residents get stuck.

    See how your council compares

  2. Fix the pages that matter

    Fix the content and journeys behind the problems, with our fix guides or together in an improvement sprint. Tools such as LocalGov Mail come in where they help your teams.

    Browse the fix guides

  3. Keep them fixed

    Training, coaching and a council subscription help your team keep improving after we step back.

    Read the improvement plan

Book a 30 minute call 30 minutes. No sales pitch.

Help when your team is stretched

All services
Understand

Digital service review

Your top resident journeys tested end to end and compared with similar councils, with a ranked list of fixes.

About the review

Reduce

Website improvement sprint

Four weeks of assessment, workshops and coaching while your team makes the fixes, then a re-test.

About sprints

Reduce

AI for customer services workshop

One day on email triage, AI governance and practical examples, without sending resident data outside your control.

About the workshop

Reduce

LocalGov Mail

Email triage for customer services and shared mailboxes, hosted in your own environment or by us.

About LocalGov Mail

Council subscription

Check 100 everyday tasks each month, not 5

A private dashboard for your team, alerts when a page gets worse, and every fix guide with audio, slides and a step-by-step wizard. £1,000 a year per council website. Free for LocalGov Drupal members.

See what you get

Open to everyone

Outcome library

What residents need to do, what a good council page gives them, and how we check it. The top 50 outcomes are open to everyone.

Browse the outcome library

Latest insights

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