Improvement plan · Template
Your improvement plan for one resident task, on one page
The seven steps as a plan your team can fill in in an afternoon and look at again every month.
What goes in your plan
One section for each step. Copy these headings into a document your whole team can edit.
Objectives
SMART objectives for the task, ranked Must, Should or Could.
Residents
At least three types of resident, with their situation and concerns.
Information exchange
What residents need to know, what you ask them and why.
Story map
The steps from the search result to the confirmation, and where people get stuck.
Scorecard and list
The ranked list of fixes, and the hour a week to work it.
Your first week
- Ring-fence one hour a week for improvement
- Write one SMART objective
- Set up a report that shows the size of the prize
- Speak to residents to find the pain points
- Describe at least three types of resident
- Story map your most important task
- Start making it better
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Want your team taken through the plan?
The masterclass works through all seven steps over six weeks on one of your own tasks. Book a free 30 minute call, or email david@digitaljourneycoach.com.
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