Built for local government
LocalGovMail helps council teams categorise, prioritise and route incoming email.
It flags messages that may need urgent attention, summarises conversations and can suggest responses, so staff can spend more time helping residents.
Reduce repetitive triage
Every incoming message must be read, understood, prioritised and sent to the right place. LocalGovMail prepares the information while officers decide what happens next.
Categorise and route messages using rules agreed by the service.
Flag possible urgency and other signals for officer attention.
Summarise long conversations and prepare a draft response.
Explainable decisions
Staff can review the matched mailbox rule, the identified user need, the recommended action and the confidence behind it.
This helps teams check recommendations, improve their rules and keep service knowledge at the centre of the process.
Controlled automation
Officers can review decisions. Each service can set its own rules, confidence thresholds and escalation paths, with a record of AI actions and human interventions.
Start with what you have
Analyse existing email to identify common demand, patterns and risks.
Service experts review the categories, routing rules and escalation paths.
Start with the safest, most repetitive work and review the results.
LocalGovMail works alongside existing shared mailboxes and runs as a separate internal application in the council's Azure environment. Teams can add specialist email triage without a mailbox replacement programme.
You do not need to redesign a whole service. Talk to us about one shared mailbox and where triage could save staff time.
Discuss a first mailbox